3djili Privacy Policy

1. What We Collect

When you register for an account on 3djili, we collect the personal information you provide directly to us, including your full name, date of birth, email address, and mobile number. We also collect your preferred payment method details — such as your GCash or Maya account number or local bank details — solely for the purpose of processing deposits and withdrawals in Philippine pesos. During the verification process required by our responsible gaming and anti-money laundering obligations, we may request a copy of a valid government-issued ID such as a Philippine passport, SSS card, or driver's licence. When you use our platform, we automatically collect certain technical data including your IP address, device type, browser version, operating system, and session timestamps. We also record your activity on the platform such as games played, bets placed, deposit and withdrawal history, and any communications you send to our support team.

2. How We Use It

The personal information we collect is used primarily to operate and maintain your account, process your transactions, and deliver the gaming entertainment services you signed up for. We use your contact details to send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts — these are service communications, not marketing, and cannot be opted out of while your account is active. Your identity and payment information is used to comply with Philippine anti-money laundering regulations and to verify that you meet the minimum age requirement of 21 years. We analyse aggregated, anonymised usage data to improve platform performance, fix technical issues, and develop new features that better serve Filipino players. Where you have given explicit consent, we may use your email or mobile number to send you promotional updates about new games, special events, or platform improvements — you can withdraw this consent at any time through your account settings.

3. Who We Share With

3djili does not sell, rent, or trade your personal data to third parties for their own marketing purposes — full stop. We share your information only with trusted service providers who help us operate the platform, including payment processors such as GCash and Maya, identity verification partners, cloud hosting providers, and customer support tools. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection standards and to use it only for the specific purpose for which it was shared. We may disclose your information to government authorities, regulators, or law enforcement agencies in the Philippines if we are legally required to do so, or if we reasonably believe disclosure is necessary to protect the rights, property, or safety of 3djili, our players, or the public. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance.

4. Data Security

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols, and sensitive account data is stored in encrypted form at rest. Access to personal data within our organisation is strictly limited to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. While we do everything reasonably practicable to protect your data, no online platform can guarantee absolute security — if you suspect any unauthorised activity on your account, please contact our support team immediately at the email address listed in the footer of this page.

5. Your Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of rights in relation to the personal data we hold about you. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a request to our support team. You have the right to correct any inaccurate or incomplete personal data, and we encourage you to keep your account information up to date at all times. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You also have the right to object to certain types of processing and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated.

6. Cookies

3djili uses cookies and similar tracking technologies to make our platform work correctly and to improve your experience. Essential cookies are required for core functions such as keeping you logged in, remembering your preferences, and ensuring secure transactions — these cannot be disabled without affecting platform functionality. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement; this data is collected in aggregated, anonymised form and is not linked to your personal identity. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may limit your ability to use certain features of the platform.

7. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law, including anti-money laundering regulations which mandate the retention of transaction records for a minimum of five years. If you request the closure of your account, we will deactivate it promptly and begin the process of deleting or anonymising your personal data, except where retention is required by law or where there is an outstanding dispute or investigation. Technical logs and anonymised usage data may be retained for shorter periods for operational and security purposes. When data is no longer required and there is no legal basis for retaining it, we securely delete or anonymise it in accordance with our internal data management procedures.

8. Children

The 3djili platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a minor, we will immediately suspend the account, delete the associated personal data, and return any deposited funds in accordance with our terms. If you believe that a minor has registered on our platform, please notify our support team immediately so we can take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms.

9. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you directly via email or an in-platform notification. Your continued use of the 3djili platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically so you are always aware of how we handle your personal information. If you have any concerns about a change to this policy, please contact our support team before continuing to use the platform.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact our Data Protection team at the email address listed in the footer of this page. We aim to respond to all privacy-related enquiries within a reasonable timeframe and will do our best to resolve your concern fairly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. For general platform questions, our FAQ page covers the most common topics. For questions about responsible gaming tools and self-exclusion options, please visit our Responsible Gaming page.